Thank you for using Exotic Rabbitz Luxury Motors. We are glad that you used our services, and if find them unsatisfactory or not up to the mark, we apologize to you and request you to have a look at our refund policy. This document is designed for all the customers who have either complaints about our service or those who want to know our cancellation policy.
We try our best to provide flawless and easily accessible exotic car rental services. You can book the car of your choice from our website and your dream car will be at your pickup spot right at the accurate time.
If there is a change in your plan and you want to cancel your booking then you are free to do so but the amount we are bound to refund you depends on the time of cancellation. Make sure not to cancel the reservation too late or just at the time when the car is dispatched because then you’ll be eligible for a 0% refund.
You can get a 100% refund if you cancel the booking within the next couple of hours after completing the reservation or within 24 hours if you didn’t reserve the car on an urgent basis.
Every customer is allowed to ask for a refund if they canceled the booking within the designated time, after the deadline a cancellation fees will incur on your refund. It is the responsibility of the customer to return the car in the exact same condition as it was delivered to them. No mess is allowed.
Still, if you feel like there are things that are unclear and you want further guidance, you can contact us anytime. We will be glad to help you. In order to exercise your cancellation or refund rights, get in touch with us and inform us with a clear and thorough statement. You can reach out to us through the contact page of our website.
We will gladly deliver your car rental to your home, office, hotel, airport, body shop or any place you choose within your pick-up city. Simply choose “Car Delivery” when you book your reservation. Car delivery fees of a minimum of a $100 flat rate and/or $5 per mile ( whichever is greater ) will apply.
We will gladly pick up your car rental from your hotel, office, home, airport, body shop or any place you choose within your drop-off city. Simply choose “Car Return” when you book your reservation. Car pick up fees of a minimum of a $100 or $5 per mile ( whichever is greater ) will apply.
After Hours Car Pick-up or Drop-Off
We are available after normal business hours and on Sundays and holidays, however, an after-hours fee will apply to all reservations that require delivery or pick up of your car rental after normal business hours and on Sundays and holidays. Our normal business hours are as follows: Monday thru Friday 8am – 6pm PST, Saturday and Sunday 8am – 5pm and closed on Holidays.
ExoticRabbitzluxurycars cannot guarantee specific makes, models and colors of vehicles reserved and we reserve the right to substitute for similar makes, models and colors. Please call or e-mail your specific make, model and color requirements and we will do our best to meet your needs.
Car Return Condition
Absolutely no pets allowed in the rental car, any sign of pet presence will trigger a minimum $150 interior detail fee ( maximum charges maybe greater than $500 and thousands of dollars depending on severity ).
Renter will be charged a minimum fee of $150 for vehicles returned in a condition that requires more than a regular car wash to clean ( maximum charges maybe greater than $500 and thousands of dollars depending on severity ).
Absolutely no smoking permitted in the rental car. A minimum $1000 fee plus loss of use plus loss in value ( can add up to thousands of dollars ) will be assessed for cars that have been smoked in.
Some examples of cars that need more than a regular car wash to clean are the following;
1] Food, coffee and/or soda stains in cup holders.
2] Fast food, loose change, ash between cars seats.
3] Cigarettes or ash in ashtray – Absolutely no smoking permitted in all our rental cars.
4] Cars that are smoked in.
5] Excessive exterior dirt due to dried bugs on front bumper or sand under wheel wells.
6] Presence of pet hair in vehicle.
Additional Fees: Delivery $100 within west Los Angeles cities.
Add on fees are for an additional driver, $99-$150. Vehicle delivery or pick up to or from a location, $100 each way.
Additional fees are due to failure to return the vehicle with proper fuel amount; excessively dirty vehicle; smoking or vaping in the vehicle; and or damages to the vehicle. Anything outside call for pricing. Out of state driving fee Call for pricing.
Restrictions: We have the right to refuse service to anyone who is intoxicated or under the influence of any substance, hung over or in an unsafe manner to drive. No refunds only a credit for another day will be offered.
Where Can We Drive: You can visit all of Los Angeles local sites. All of our vehicles have GPS to notify us if a vehicle leaves our perimeters.
Cancellation Policy: Client has 48 hours after booking date for a full refund anything after, the client will receive a gift certificate for the full amount of the rental purchased. Vehicle rented within 24-48 hours of the pickup time will not be qualified for refund.
Deposits: We Require a minimum of $500 to $5000 USD deposit depending on the vehicle. Deposits are fully refundable once the vehicle is inspected upon return. Deposits can take 5-7 business days or sometimes longer depending on your banking system.
Delivery Disclaimer: Deliveries placed online require a 48 hour notice. No deliveries will be made with same day or next day bookings online unless authorized by ExoticRabbitzLuxuryCar team member. For same day or next day deliveries please call . Delivery and pick up fees are additional. Delivery fee of $100 within West Los Angeles neighboring cities, outside of DTLA, Hollywood and Beverly Hills deliveries please call for exact rates.
1. Due to insurance reasons, under no circumstances will driving to Mexico be permitted 2. Driving outside or California is absolutely not permitted. Renters can call our office and make special request and arrangement if the need to visit Las Vegas Nevada while renting our vehicles.